Privacy policy

Privacy Policy

Last updated: August 6, 2026

This Privacy Policy, doing business as Dr.Melaxin (“Dr.Melaxin,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you visit is shop, purchase products, create an account, contact Customer Service, subscribe to marketing, or otherwise use our services.

Personal Information We Collect

Depending on how you interact with us, we may collect:

• Contact information: name, email address, telephone number, billing address, and shipping address;
• Order information: products ordered, order value, discount or gift eligibility, delivery details, order status, returns, refunds, and customer-service history;
• Payment information: payment confirmation, payment method, billing details, and transaction identifiers. Full card information is generally collected and processed by our payment providers rather than stored directly by us;
• Account information: account credentials, saved addresses, order history, and preferences;
• Shopping activity: products viewed, searches, cart activity, wish-list activity, clicks, and interactions with promotions;
• Device and usage information: IP address, browser type, device identifiers, operating system, referring pages, timestamps, approximate location derived from IP, and interactions with the Site;
• Marketing information: newsletter subscription status, campaign interactions, advertising identifiers, and communication preferences;
• Customer-service information: messages, photographs, order concerns, product feedback, and other information you choose to provide; and
• User content: ratings, reviews, comments, survey responses, or other content submitted to us.

Our services are not intended to collect sensitive medical or health information. Please do not submit diagnoses, medical records, or other sensitive health information through reviews, forms, or advertising interactions.

How We Collect Information

We collect personal information:

• Directly from you when you place an order, create an account, subscribe, contact us, or submit content;
• Automatically through cookies, pixels, local storage, server logs, and similar technologies;
• From Shopify, payment processors, fraud-prevention providers, delivery partners, customer-service providers, advertising platforms, analytics providers, and other service providers; and
• From publicly available sources or business partners where permitted by law.

How We Use Personal Information

We may use personal information to:

• Process payments, confirm orders, fulfill purchases, provide tracking, and handle returns or refunds;
• Administer promotional offers, free gifts, discounts, loyalty features, and cart rewards;
• Provide Customer Service and respond to questions or complaints;
• Create and manage customer accounts;
• Detect, investigate, and prevent fraud, abuse, security incidents, and unauthorized transactions;
• Operate, maintain, personalize, and improve the Site and our services;
• Measure advertising performance and understand how customers interact with our Site;
• Send transactional communications and, where permitted, promotional emails or advertising;
• Comply with tax, accounting, legal, regulatory, and recordkeeping obligations;
• Enforce our Terms of Service and protect our rights, customers, and business; and
• Support a merger, financing, acquisition, reorganization, sale of assets, or similar business transaction.

Cookies, Analytics, and Advertising

We and our service providers may use cookies, pixels, tags, APIs, and similar technologies to operate the Site, remember preferences, keep carts and accounts functioning, measure performance, prevent fraud, and support advertising.

These technologies may include services provided by Shopify, Google, Meta, email providers, analytics companies, and advertising partners. For example, we may use Google Analytics, Google Ads, Meta Pixel, Meta Conversions API, or similar tools to understand visits, measure conversions, build audiences, and improve campaigns.

Where required by law, non-essential cookies and advertising technologies are used only after consent. You can manage available choices through our cookie banner, browser settings, the Site’s privacy controls, or the Data Sharing Opt-Out page where available.

Legal Bases for Processing

Where applicable law requires a legal basis, we process personal information based on:

• Contract: to process and fulfill your purchase;
• Consent: for certain marketing, cookies, or optional data uses;
• Legitimate interests: to operate and improve our business, prevent fraud, secure the Site, and understand customer interactions, where those interests are not overridden by your rights; and
• Legal obligations: to comply with tax, accounting, consumer-protection, and other legal requirements.

How We Disclose Personal Information

We may disclose personal information to:

• Shopify, which hosts and supports our online store;
• Payment processors and financial institutions;
• Order-fulfillment, warehouse, delivery, and logistics providers, including our preferred international seller or fulfillment partner, Reach US;
• Customer-service, email, marketing, analytics, fraud-prevention, and security providers;
• Advertising partners such as Google and Meta, subject to applicable consent and opt-out requirements;
• Professional advisers, auditors, insurers, and legal representatives;
• Government authorities or other parties when required by law or necessary to protect rights and safety; and
• A buyer, successor, or other party involved in a business transaction.

Sale or Sharing of Personal Information

We do not sell personal information for money. However, certain uses of cookies, advertising identifiers, and data disclosures for targeted or cross-context behavioral advertising may be considered a “sale,” “sharing,” or “targeted advertising” under some privacy laws.

Where applicable, you may opt out through our cookie or privacy controls, our Data Sharing Opt-Out page where available, or by contacting contact@drmelaxin.shop. We do not knowingly sell or share the personal information of consumers under 16 years of age.

Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business and tax records, resolve disputes, enforce agreements, prevent fraud, and comply with legal obligations. Retention periods vary based on the type of information and the purpose for which it was collected.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No system or transmission method is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on where you live, you may have the right to:

• Request access to personal information;
• Request correction or deletion;
• Receive a portable copy of certain information;
• Restrict or object to certain processing;
• Withdraw consent where processing is based on consent;
• Opt out of targeted advertising, sale, or sharing as defined by applicable law;
• Appeal a decision regarding a privacy request; and
• Submit a complaint to a data-protection authority.

To exercise a right, contact contact@drmelaxin.shop. We may need to verify your identity and may request information reasonably necessary to process the request. Authorized agents may submit requests where permitted by law, subject to verification.

We will not discriminate against you for exercising applicable privacy rights.

Marketing Communications

You may unsubscribe from promotional emails by using the unsubscribe link in the message. Even after opting out of marketing, we may send transactional communications relating to orders, accounts, safety, policy changes, or Customer Service.

Children’s Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and delete it where required.

International Transfers

Your information may be processed in the United States and other countries where our service providers operate. Where required, we use recognized safeguards for international transfers, such as contractual protections or other lawful transfer mechanisms.

Third-Party Websites

The Site may link to websites or services operated by third parties. Their privacy practices are governed by their own policies, and we are not responsible for those practices.

Changes to This Policy

We may update this Privacy Policy to reflect operational, legal, regulatory, or technology changes. The revised version will be posted on the Site with an updated date.